Syllabus

Typically, classroom training for ITIL Foundation lasts two and a half days and the examination takes place at the end of the training (this will vary depending on the training provider). You can also self-study for the Foundation exam and you may also choose to take training in another format, such as distance learning. Training is delivered by AXELOS' Accredited Training Organizations, who set their own rates. Use our training search to find an ITIL training provider.

1. Understand the key concepts of service management

1.2 Describe the key concepts of creating value with services:

1.3 Describe the key concepts of service relationships:

2. Understand how the ITIL guiding principles can help an organization adopt and adapt service management

2.1 Describe the nature, use and interaction of the guiding principles

2.2 Explain the use of the guiding principles

3. Understand the four dimensions of service management

3.1 Describe the four dimensions of service management

4. Understand the purpose and components of the ITIL service value system

4.1 Describe the ITIL service value system

5. Understand the activities of the service value chain, and how they interconnect

5.1 Describe the interconnected nature of the service value chain and how this supports value streams

5.2 Describe the purpose of each value chain activity:

6. Know the purpose and key terms of 15 ITIL practices

6.1 Recall the purpose of the following ITIL practices

6.2 Recall definitions of the following ITIL terms:

7. Understand 7 ITIL practices

7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain: